Our Team

Me Emma Gallacher - Registered Manager

Me

Registered Manager- Ailsa Care Services

Emma graduated from university with a degree in Forensic Biology and worked in the science sector before realising her true passion was Care. Emma worked in a Senior position for a care at home provider before moving on to hospitality management. Emma joined Ailsa Care in early 2019, working in a compliance capacity before taking up a management position within our Falkirk branch. She is also our in-house trainer and is dedicated to the training and development of our workforce. Emma is delighted to take on the Registered Manager role and will bring with her many years of care, management and leadership experience. Emma believes that a happy workforce results in happy service users. She will be working closely with her team to ensure they receive the support they need in order to promote the wellbeing of both staff and service users. Her role involves managing a team of staff who deliver Care at Home services across the Scottish Central Belt, ensuring that all of the individuals that we support are provided with a high standard of care at all times and that they are able to maintain as much independence as possible


Natalie Natalie Paterson - Compliance Manager

Natalie

Compliance Manager

Natalie has been a member of the team at Ailsa Care since October 2015. Natalie is responsible for managing the Compliance function for the organization, ensuring that we meet the Care Inspectorate standards in terms of Care Planning, Reviews, Risk Assessments and a range of other procedures company wide. Natalie plays a vital part in implementing our Quality Assurance system, recognizing where change needs to occur and making improvements to our service delivery. She also manages the recruitment process for the organization, ensuring that all staff have been through all the necessary pre-employment checks in line with Safer Recruitment guidelines, prior to commencing employment. Natalie’s attention to detail supports her to excel in this role.

Rachel Rachel Graham - Service Manager

Rachel

Service Manager- Ailsa Care Renfrew and Glasgow

Rachel started working for Ailsa Care in Jan 2018 as a trainee Manager within our Renfrew division. Since that point, she has worked her way up within the company to Service Manager, covering our Renfrew and Glasgow services. The Glasgow services, Ailsa Assist, specialises in supporting individuals with physical disabilities and complex care needs. Her role involves managing the staff team that delivers these services, ensuring that staff are adequately trained to deliver complex care and that the individuals we support get the best possible service with real choice and achievement of personal outcomes.

Kirsty Shankland Kirsty Shankland - Service Manager

Kirsty Shankland

Service Manager - Ailsa Care Falkirk and Stirling

Kirsty started working with Ailsa in August 2018 and has since worked her way up to Supervisor in July 2019. Two months later she was promoted to Assistant Manager and in November of 2020 Kirsty was promoted to Service Manager. She works in the Grangemouth office and manages the Adults services as well as Children and Young Adult packages in Stirling and Falkirk. Her role involves managing the staff team that delivers these services, ensuring that staff are adequately trained to deliver complex care and that the individuals we support get the best possible service with real choice and achievement of personal outcomes.