Ailsa Care Services have been providing care at home and housing support across Falkirk and Stirling for over 25 years.

At Ailsa Care Services, we offer a range of Person-Centred care and companionship services to clients of all ages, from children and young adults to older people.

Our care covers all needs, from complex and personal care to supporting the clients to do the little things in life that make a great impact, like shopping, housework and socialising – pubs, clubs and holidays!

We have built up a solid reputation over the years and pride ourselves in the relationships we have built with our clients and their families in the local area. Working in conjunction with social workers, case managers, family members, associated health care professionals and organisations representing the needs of our clients, we encourage our clients to live an independent life in their own home.

At Ailsa Care we are a family company and an ethical organisation but most of all we are friendly, compassionate group of professionals who genuinely go the extra mile for our clients.

To find out how we can support you or your loved ones, give us a call on 01324 230111.

Our Vision

To be the main provider of care for both private and commissioned care at home services across Scotland.

Our Mission

To provide safe and effective person-centered care of the highest quality whilst respecting the dignity and diversity of our service users, their families, and our colleagues.

The Three C's

The three Cs are the blueprint for delivery of our vision and mission statement.

• Care with compassion

Caring defines us and our work and providing care to people in their own homes is the core business of all of our services. People receiving care expect it to be not only be right for them, but safe, effective and person centered underpinned by robust governance arrangements.

Compassion underpins how care should be given. Compassion is founded through relationships based on empathy, respect, and dignity.

We expect everyone to have the courage to do the right thing for both the people we care for and one another, speaking up when they have concerns without fear of punitive action.

• Competence

Competence means colleagues in all roles having the appropriate care, administrative and technical knowledge to develop the expertise to plan, organise and deliver effective care based on appropriate best practice and evidence.

Central to establishing competence is ensuring all colleagues receive appropriate training and development through a robust learning and development framework.

All colleagues must have the courage develop their levels of competence by embracing innovative new ways of working to push the boundaries of what we can achieve.

• Culture

Culture is about the way we do things and work together and is founded on a principal that means we do not look to unfairly apportion blame when things go wrong, rather learn from mistakes and incidents, only holding people to account when they have deliberately chosen to act in a way that leads to harm or damage.

Central to establishing our culture is communication, which is central to successful caring relationships and to effective team working. Listening to people is as important as what we have to say.

Our Promise to Deliver the Three C's

We are determined that the three Cs are translated from paper to practice. To achieve this, we have identified actions we need to take for each aim to progress it. Actions are allocated to senior managers who are responsible for their delivery.